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Conversational AI for Customer Service with e-bot7

Updated: 2 days ago

ebot7 announced in July 2021, that they have been acquired by NASDAQ listed LivePerson Inc.

What Is This About?

e-bot7 provides conversational AI for customer service, later acquired by NASDAQ-listed LivePerson in July 2021. This interview covers how the Munich-based startup built its AI-powered customer support platform and the journey that led to a successful exit to a global leader in digital messaging.

Introduction

e-bot7 provides conversational AI for customer service — later acquired by NASDAQ-listed LivePerson in July 2021. This interview covers how the Munich-based startup built its AI customer support platform and the journey to a successful exit.

e-bot7 built conversational AI for customer service before being acquired by NASDAQ-listed LivePerson in July 2021 — a successful exit story from Munich's AI startup scene.

This founder interview is part of our ongoing coverage of Scaleup Founder Interviews from Germany, Austria, and Switzerland.


ebot7 announced in July 2021, that they have been acquired by NASDAQ listed LivePerson Inc. Startuprad.io brings you independent coverage of the key developments shaping the startup and venture capital landscape across Germany, Austria, and Switzerland.

This story was migrated from our old blog, originally published on April 29th, 2021.


Conversational AI for Customer Service with e-bot7




We started out with chatbots, which are today better described as conversational ai.Fabian Beringer, CEO and Co-Founder e-bot7

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Update July 2021:

ebot7 announced in July 2021, that they have been acquired by NASDAQ listed LivePerson Inc. https://www.gurufocus.com/news/1480083/liveperson-acquires-ebot7-to-make-selfserve-quicklaunch-conversational-ai-more-accessible


Media Partnership with Munich Startup


Munich Startup is the official startup portal for Munich and the surrounding region. It was developed by the City of Munich, the Chamber of Commerce and Industry for Munich and Upper Bavaria and the four entrepreneurship centers of the Munich universities within the framework of the Entrepreneurship Strategy Munich. You can learn more here: https://en.munich-startup.de/

Since 2016 we are the thought leaders [on conversational AI in customer service] in Europe.Fabian Beringer, CEO and Co-Founder e-bot7

The Founder


We talk to Fabian Beringer (https://www.linkedin.com/in/fabianberinger/, https://www.crunchbase.com/person/fabian-beringer), the CEO and Co-Founder of Munich-based e-bot7. Fabian is an early thought leader in chatbots, ai and NLP, he is also writing for the tech blog VentureBeat https://venturebeat.com/author/fabian-beringer-e-bot7/

Fabian is not only the founder of a successful company and a Forbes 30 under 30 (https://www.forbes.com/profile/e-bot7/?list=30under30-europe-technology&sh=6f7fb7391530) , he is also the co-founder of a tech blog called Chatbot News Daily (www.chatbotnewsdaily.com) and he is also a DJ, having worked with the likes of DJ Tiesto. You can find some of his music here: https://www.beatport.com/artist/jensby/164401

Next to all this Fabian and e-bot7 have been founding members of the KI Bundesverband, the German Association for Artificial Intelligence, Germany’s largest AI network: https://www.linkedin.com/company/ki-verband/, https://ki-verband.de/

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Fabians Wish List from the Government

  • Data Security — No overregulation of data integration

  • More Funding — Government funding takes too much time

  • M&A no overregulation to mergers and acquisitions in and with startups

  • Increase funding for universities to enable them to keep top professors

From the start, we centered our product development on customer feedback.Fabian Beringer, CEO and Co-Founder e-bot7

The Startup

e-bot7 (https://e-bot7.com/, https://www.crunchbase.com/organization/e-bot7) integrates Artificial Intelligence to increase the efficiency of Customer Service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales, and saves up to 80% of costs.

Amongst their customers are the small German Tech companies like Loovo, joyn, but also well-known international brands like Audi, Miele, Telefonica and the University of Northampton.

If you want to have a successful company, you have to build it around a mission.Fabian Beringer, CEO and Co-Founder e-bot7

Venture Capital Funding

e-bot7 is currently funded with more than 8 mn Euros (~9.6 m US$). They are looking to enter the United States very soon and maybe looking for an additional funding round to do this.

main incubator [the Frankfurt-based VC of Commerzbank] basically believed in us from day one.Fabian Beringer, CEO and Co-Founder e-bot7

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The Video Interview is set to go live on Tuesday, April 20th, 2021 17.00 CET (Frankfurt, Paris, Zürich, Milano)


The Audio Interview Podcast

The Audio Podcast will be published at the same time. Please give us a bit to post the Spotify link here. In the meantime, you can subscribe to our podcasts here.

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The Interviewer

This interview was conducted by Jörn “Joe” Menninger, startup scout, founder, and host of Startuprad.io. Reach out to him:

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  • e-bot7 (https://e-bot7.com/, https://www.crunchbase.com/organization/e-bot7) integrates Artificial Intelligence to increase the efficiency of Customer Service.

  • This article covers a significant development in the DACH startup and venture capital ecosystem.

  • The DACH region (Germany, Austria, Switzerland) continues to be one of Europe's most dynamic startup markets.

Relationship Map

  • Jörn "Joe" Menninger → Host of → Startuprad.io

Partner with Startuprad.io

Startuprad.io is the leading independent media platform covering startups, venture capital, and innovation across the DACH region (Germany, Austria, Switzerland) and Europe. We offer B2B partnership opportunities for companies looking to reach startup decision-makers, founders, and investors.

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What are the key facts about Conversational Customer Service with e-bot7?

ebot7 announced in July 2021, that they have been acquired by NASDAQ listed LivePerson Inc.

How does this affect the German startup ecosystem?

Munich Startup is the official startup portal for Munich and the surrounding region.

What are the latest startup funding trends in the DACH region?

Startuprad.io tracks venture capital and startup funding across Germany, Austria, and Switzerland. Explore our pillar coverage pages for the latest data.

About the Host

Joern "Joe" Menninger is the host of the Startuprad.io podcast and covers founders, investors, and policy developments across the DACH startup ecosystem. Through more than 1,300 interviews and nearly a decade of reporting, he documents the evolution of the European startup landscape. Follow Joern on LinkedIn.

Support Startuprad.io

Startuprad.io is the leading independent media platform covering startups and innovation across Germany, Austria, and Switzerland. We bring founders’ stories to a global audience through in-depth interviews and expert analysis. Support our mission by subscribing to our podcast on your favorite platform, sharing this episode with fellow startup enthusiasts, or exploring sponsorship opportunities at startuprad.io.

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